Q
How can I trust your company and verify your credentials?
A
Superhouse is a verified supplier with over 10 years of export experience. Our manufacturing facility is annually audited and verified by authoritative testing bodies including BV, TUV, AWA (Australian Window Association), and SAI Global. Verification certificates and reports are readily available upon request.
Q
Are you a trading company or a direct manufacturer?
A
We are 100% a real manufacturer verified directly by TUV. Our specialized production lines handle full window profile processing, fabrication, and hardware integration.
Q
Do your windows and doors comply with AS2047 standards?
A
Yes, all our door and window systems meet the Australian AS2047 standard. Additionally, all glass configurations adhere to AS2208, UL, and EN standards to serve key export markets across North America, Australia, and New Zealand.
Q
What is the standard manufacturing lead time?
A
Standard production turnaround is 38 to 45 days upon receiving the initial deposit and finalized shop drawing approval, accounting for precise custom extrusion production (25 days) and precision assembly.
Q
Do you accept customized designs, dimensions, and finishes?
A
Yes, virtually all products are customized to project specifications. We support custom dimensions, specialized profiles (SP100, thermal break, or star systems), and extensive finishes including Colorbond, RAL, Interpon, wood grain, or architectural powder coats.
Q
What export packaging is used to ensure transit safety?
A
All windows are pre-wrapped with heavy-duty protective film and corner cartons, securely fixed onto sturdy iron-steel pallets, and stabilized with internal container airbags to prevent transit shifting and damage.