Panel Quantity and Sliding Method
Any configuration is available: 4 Tracks / 2 Panels, 4 Tracks / 4 Panels, 6 Tracks / 3 Panels, 6 Tracks / 6 Panels, 6 Tracks With Mesh Screen
After-Sales Service
If damage occurs during transport, clients should provide clear photos and videos of the packaging, product, and delivery. EOKO will review the order and shipping details and assist with a solution, such as replacement parts, repair guidance, or claim support.
Products are intact prior to delivery
After damage: Provide clear photos, decision made within 24 hours
Replacement parts will be sent after confirmation
Packing Method
For different products, we use different packing methods
EPE Foam Packaging
Packed With Wooden Frames
Packed In Wooden Cases
Each product is carefully packed with protective materials and reinforced wooden crates to ensure maximum stability and minimize the risk of damage during transportation and delivery.
Frequently Asked Questions (FAQ)
Q
What is the Minimum Order Quantity (MOQ)?
The Minimum Order Quantity is 1 Square Meter.
Q
What is the estimated delivery time / lead time?
Our standard production and lead time is 25 days.
Q
What installation options are available?
We provide three flexible installation options: (1) EOKO Chinese Installation Team, (2) Overseas Installation Partner in your country, and (3) EOKO Online Installation Support.
Q
How do I get started with an inquiry or order?
Contact us and leave your email address and phone number. If you have architectural drawings or project dimensions, please send them directly to us.
Q
How are damage claims handled if products are damaged in transit?
All items are inspected intact before dispatch. If damage happens during transit, provide clear photos and videos of packaging, product, and delivery. EOKO will review the details and make a decision within 24 hours to arrange replacement parts, repair guides, or claim support.
Q
What types of packaging are used for transport protection?
Depending on the product, we use EPE foam packaging, wooden frames, or fully enclosed wooden cases with protective buffer materials to prevent shipping damage.