Q How Can I trust your company?
Superhouse is a Gold supplier with over 10 years experience on ALIBABA. In addition, our factory is verified by BV, TUV, AWA (Australia Windows Association), and SAI GLOBAL every year. You can also contact AWA or SAI Global directly to check Superhouse company credentials.
Q Are you a Trading Company or a Manufacturer?
We are 100% a real manufacturer, fully audited and identified by TUV company.
Q Do your products comply with the AS2047 Standard?
Yes, we comply with the AS2047 standard for all our doors & windows. We also meet AS2208, UL, and EN standards for glass, with Australia, New Zealand, and Canada serving as our core export markets.
Q What is your standard manufacturing turnaround time?
Production takes approximately 38-45 days following the receipt of your deposit and shop drawing sign-off, as raw profile extrusions take up to 25 days to arrive at the facility.
Q What are your minimum order requirements (MOQ)?
Our standard minimum order value is USD 30,000. Orders falling below this amount are subject to an additional USD 800 operational charge for color setup and line balancing.
Q How are your windows packed for safe international shipping?
Items are protected using cartons and protective film, secured onto robust iron steel pallets, and anchored using airbags inside shipping containers to prevent movement during transit.